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Great F.A.Q's Mean Great Sales!

Did you know that you have about one minute to get your ...
on the Internet these days! Despite the fact that ... are going out of business than ever before, more people ar Did you know that you have about one minute to get your customersattention on the Internet these days! Despite the fact that moree-businesses are going out of business than ever before, more people areshopping on the Internet than ever before.
The new shoppers on theInternet are different from the casual Internet surfer. Shoppers want toget in and out or your electronic store as quickly and conveniently aspossible.
One of the best ways to retain customers as well as to getthem quickly in and out of your store is to have high quality F.A.Q.'ssections (Frequently Asked Questions).We recently worked with one our clients to improve their F.A.Q's. Infact, we suggested that they create two F.A.Q.
sections. The firstF.A.Q.
section was for customer service issues, the second F.A.Q.section was for technical issues. As a result of having excellentF.A.Q's, their inbound e-mail inquires have dropped an amazing 68% andsales have gone up 15% in the same period.
You can see these F.A.Q's athttp://www.photoinkjet.comWhat kind of questions should be listed in your F.A.Q. section? Here aresome of the most common questions that many companies leave out.1.
Operating hours and phone numbers organized by department.2. Return policies and procedures.3.
Local Sales Tax. 4.
How customers can track their order status.5. International Shipping policies.6.
How back orders are handled.7. Expected response time to all types e-mail inquiries.8.
How to return damaged goods received.9. The types of credit cards accepted and other acceptable methods ofpayment.It is virtually impossible to answer all potential inquires in yourF.A.Q.
section. Once you have a good one set up, monitor the newquestions that come in and add them to your F.A.Q.
section as quickly aspossible. Help your shoppers help themselves and you'll retain yourcustomers and you will increase sales! Source: Free Articles from ArticlesFactory.com .

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