Be an active provider!

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There are so many business ...
and ... out there that it has become hard for ...
to decide which one is the best. If you are apart of one of these ...
then y There are so many business opportunities and affiliateprograms out there that it has become hard for potentialclients to decide which one is the best. If you are apart of one of these programs, then you know that theonly way to distinguish oneself is to "take that nextstep" when it comes to customer service and support.However, there are different levels of customer serviceand support, especially when it comes to affiliateprograms.I have found that many affiliate programs are "Passive"in their support.
What I mean is that they will giveout their support materials (redirect web pages, bannerlinks, marketing materials etc.) ONCE, and then just sitback and let the affiliates do the work from that pointon.For a new affiliate member, this approach is about asappealing as being thrown into the deep end of the poolwithout knowing how to swim. I suggest that the only wayto provide PROPER member support is to take an "Active"role in new members' development.What do I mean by "Active"? Simply this -- when you havenew members join your program, you need to be givingthem support and advice CONSTANTLY, rather then on justa one-time basis.Here are a few examples of some "Active" features thata good affiliate program should have: * Forums and discussion boards -- with these a new member can get up-to-date information from other members and experts in the field.
It's also a great way to let members share experiences and "war stories" with each other. * Weekly Conference Calls or "Power Brief" meetings -- When members know they can get updates about the company, or ask questions of the company, they will feel much more secure.
They will also feel more like they are an important part of the company (which, of course, they are!). * Updated information, marketing materials, and web content -- it's important that members don't feel like they are getting help just once.
Rather, they should know that help is always available. By sending out new materials on a constant basis, member will know that they are being cared for by the program.A lot has been written about customer service and support.Even if you think you have good customer service now, youshould take a step back and see if your service is asongoing as it should be.Make sure that you are ACTIVELY helping new members andprospects! Article Tags: Customer Service Source: Free Articles from ArticlesFactory.com.