Business Telephone Blunders


TELEPHONE BLUNDERS THAT COST BUSINESS MONEY, CUSTOMERS AND FRIENDS...********Copyright Chris Bloor 2002********I don't know who David is.I've never met him.Thanks to his 'We're as-friendly-as-a-punch...
TELEPHONE BLUNDERS THAT COST BUSINESS MONEY, CUSTOMERS AND FRIENDS...********Copyright Chris Bloor 2002********I don't know who David is.I've never met him.Thanks to his 'We're as-friendly-as-a-punch-up-the-throat'voice-mail message I doubt that I ever will.It all started like this...I saw the offer for website design. David’s advertisement in my local newspaper looked great.(I'm a professional copywriter so I should know)It had all the winning ingredients:...Great Headline...Benefits laden copy...Convincing testimonials...Impossible-to-resist offerI was hooked! They had me!I grabbed the phone, punched in their numberand sat there, credit card in hand, ready to say"Yes! Please! Take my money!"The lines were busy so a mechanical voice told me to wait a moment whilst I was transferred to their voicemail.Then it happened...I heard Dave and what he said TOTALLY destroyed their offer and convinced me NEVER to do business with them.I was a little disappointed but not surprised.After all it happens so often.I think it's one of the # 1 mistakes most business owners make on the telephone.You see, their advert had painted a picture in my mind.I saw a quality business...
Professionals... People I could trust.People with a great offer and I seriously wanted to give them my money...What did David do to stop all this?I was expecting something like:"Hi and thank you for calling XYZ Company all our operators are busy right now but your call is important to us so please, leave your name and number after the beep and we'll get straight back to you" "Thank you so much for calling and have a great day!"Instead I got this:"This is David.
You know what to do. Speak after the beep..."Like I said, I don't know David from a bar of soap.
I wouldn't recognize him if my life depended on it.I do know one thing about him though.He's wasting money. Judging by the size of his advertquite a lot of it!You see David's advert spoke QUALITYIt spoke "Hey you can TRUST us...
we CARE..."His voice-mail SHOUTED 'Cheap and nasty'the result?...David Wasted His Money Today...David Lost A Sale Today...David Made Less Profits Today...David Missed Out On Referrals Today...David Missed An Opportunity TodayTry this: Take a moment to call YOURSELF today.Listen carefully to your business voice-mail or answering machine.What you hear...What you change...Just might be worth a small fortune!----------------------------------------------------------Chris Bloor is a Direct Response CopywriterKnown as the 'Walking Idea Machine'You can get a FREE subscription to his'Members Only' Internet Newsletter athttp://www.qualitybusinessinstitute.com __________________________________________________ ATTENTION WEBMASTERSYou can use this article in your ezine so long at it isreprinted in its entirety along with the resource box__________________________________________________ Source: Free Articles from ArticlesFactory.com .

Top blog stories

A review of Idmobile.com

Idmobile.com offers both pay-as-you-go and contract plans. Pay-as-you-go plans are ideal for customers who don't want to be tied down to a long-term contract, and they can purchase bundles of data, minutes, and texts as and when they need them.

see post

A review of Idmobile.com

Idmobile.com offers both pay-as-you-go and contract plans. Pay-as-you-go plans are ideal for customers who don't want to be tied down to a long-term contract, and they can purchase bundles of data, minutes, and texts as and when they need them.

see post

AO.co: Online Shopping Made Simple

AO.co is a trusted expert in TVs, washing machines, clothes dryers and other household appliances. AO.com is one of the largest retailers in the UK and it specializes in electronics, clothes and home furniture.

see post

For our people.

At Three, we believe phones are good. They just make life better. Easier. And more fun. But we all need to find a balance that works for us. Our mission is to help our customers use their phones to live their best lives.

see post

We make your life easier

We make your life easier Since 1992, we’ve been helping customers get the best deal on their dream phone. We firmly believe in giving you the highest quality, for the lowest price. That’s why we work with three of the UK’s leading networks to do all the haggling for you,...

see post

FOUR BRANDS BECOME ONE. CURRYS.

Currys PLC is a leading omnichannel retailer of technology products and services, operating through 800+ stores and 16 websites in seven countries.

see post

Halfords - Quicker, Easier, and Convenient.

At Halfords, we're all about the journey. With more than 700 stores with over 10,000 colleagues, we're the UK's leading retailer of automotive and cycling products. We are also the leading operator in MOT, tyres, car servicing and car repairs - pleasing more than 750,000 customers every year.

see post

FOUR BRANDS BECOME ONE. CURRYS.

Currys PLC is a leading omnichannel retailer of technology products and services, operating through 800+ stores and 16 websites in seven countries.

see post

Sky - Epic. Endless. Entertainment.

It's important to us that everyone gets great customer service and can enjoy our products, no matter their level of sight. So, if you're blind, partially sighted or struggle to see or read the screen, we’ve a range of features to help you get the most from our products and...

see post

Nasty Gal - We exist for the “girl in progress”.

Look iconic, without the hassle— using Nasty Gal discount codes, you can shop your favorite pieces for way less by simply entering one of our promotional codes (of your choice) at the checkout. From delivery offers, to promo deals, we keep ‘em coming, so you always have the offer you...

see post

Digital Publishing From Past to Now

The Covid-19 has caused the school and universities to shut down around the world creating a major issue in Learning and Education. As this virus spreads through the interaction and if social distanci... The Covid-19 has caused the school and universities to shut down around the world creating a major...

see post

Why it’s Important to Manage Your Holiday Calendars?

A printable calendar 2021 is a prominent online platform where you download printable calendars of your choice. These calendars can be customized as per our client requirement with photo, text, logo, or any other image. If you are thinking of planning a dream vacation tour with family and kids but...

see post

A review of Idmobile.com


Idmobile.com offers both pay-as-you-go and contract plans. Pay-as-you-go plans are ideal for customers who don't want to be tied down to a long-term contract, and they can purchase bundles of data, minutes, and texts as and when they need them.

A review of Idmobile.com


Idmobile.com offers both pay-as-you-go and contract plans. Pay-as-you-go plans are ideal for customers who don't want to be tied down to a long-term contract, and they can purchase bundles of data, minutes, and texts as and when they need them.

AO.co: Online Shopping Made Simple


AO.co is a trusted expert in TVs, washing machines, clothes dryers and other household appliances. AO.com is one of the largest retailers in the UK and it specializes in electronics, clothes and home furniture.

For our people.


At Three, we believe phones are good. They just make life better. Easier. And more fun. But we all need to find a balance that works for us. Our mission is to help our customers use their phones to live their best lives.

We make your life easier


We make your life easier Since 1992, we’ve been helping customers get the best deal on their dream phone. We firmly believe in giving you the highest quality, for the lowest price. That’s why we work with three of the UK’s leading networks to do all the haggling for you,...

FOUR BRANDS BECOME ONE. CURRYS.


Currys PLC is a leading omnichannel retailer of technology products and services, operating through 800+ stores and 16 websites in seven countries.

Halfords - Quicker, Easier, and Convenient.


At Halfords, we're all about the journey. With more than 700 stores with over 10,000 colleagues, we're the UK's leading retailer of automotive and cycling products. We are also the leading operator in MOT, tyres, car servicing and car repairs - pleasing more than 750,000 customers every year.

FOUR BRANDS BECOME ONE. CURRYS.


Currys PLC is a leading omnichannel retailer of technology products and services, operating through 800+ stores and 16 websites in seven countries.

Sky - Epic. Endless. Entertainment.


It's important to us that everyone gets great customer service and can enjoy our products, no matter their level of sight. So, if you're blind, partially sighted or struggle to see or read the screen, we’ve a range of features to help you get the most from our products and...

Nasty Gal - We exist for the “girl in progress”.


Look iconic, without the hassle— using Nasty Gal discount codes, you can shop your favorite pieces for way less by simply entering one of our promotional codes (of your choice) at the checkout. From delivery offers, to promo deals, we keep ‘em coming, so you always have the offer you...

Search topic

Nasty Gal - We exist for the “girl in progress”.

Look iconic, without the hassle— using Nasty Gal discount codes, you can shop your favorite pieces for way less by simply entering one of our promotional codes (of your choice) at the checkout. From delivery offers, to promo deals, we keep ‘em coming, so you always have the offer you...

Learn more